Elements and Performance Criteria
- Identify the issue
- Contact is initiated with the client when appropriate.
- The client is assisted in explaining the issue by the use of attentive listening and questioning techniques.
- The nature of the issue is clarified by gathering all relevant information from the client.
- The issue is defined as closely as possible according to the amount of information gathered.
- The client is advised that expert advice may be required to assist them further with their issue.
- Decide on preferred solution
- Options and/or strategies are identified and developed using available in-house and online reference material, product information, own experiences and sharing collective workplace knowledge.
- Options and/or strategies are examined and evaluated according to sound problem-solving techniques.
- The optimal solution is determined based on reasoned argument, appropriate evidence and sound cultural principles.
- Provide the preferred solution
- The recommended solution, method of application and probable outcomes are clearly explained to the client.
- The original source of the plant and its cultural requirements is referred to where necessary.
- Client requests for clarification or expansion are responded to by the use of attentive listening and questioning techniques.